Great News!

All Policies Include Free Video Calls With FirstVet!



When you insure your pet with PETtrac, you will get unlimited access to FirstVet, where you can book vet video consultations with qualified vets, 24/7 from the comfort of your own home. FirstVet doesn't count as a claim and there is no excess to pay for this service either.

Their team of experienced vets can help answer queries or concerns you have about your pet's health and even any behavioural issues you may have, without having to go to your local vet.

FirstVet can provide advice, treatment recommendations, and even a referral to your local vet practice, if necessary.

  • Included for free with your insurance policy
  • FirstVet is open 24/7, 365 days per year
  • 65% of cases are solved at home




These are the kind of problems you can turn to FirstVet for, for advice:
  • Vomiting and diarrhoea
  • Eye and ear problems
  • Poisons
  • Itching and skin problems
  • Coughing and sneezing
  • Fleas, tick and other parasites
  • Injuries and accidents
  • Behavioural problems
  • Rehabilitation and wellness


Register Now!

Registering for a FirstVet account is easy, once you have purchased your pet insurance policy with us, you can register your pet by downloading the app and using the same email associated with your policy.

Create Your FREE FirstVet account now!